With the increasing demands of businesses, customer expectations also rise exponentially. Companies must be equipped with advanced contact center solutions and platforms to cater to these growing needs efficiently. Managing large teams for every process is often impractical, particularly when customer queries increase significantly. In such cases, organizations benefit from outsourcing services like IVR-enabled solutions and missed call revert services to specialized agencies.
Kroda Infotech stands as a premier contact center solutions provider in India. With dedicated teams and state-of-the-art infrastructure, we aim to deliver high-quality services tailored to your business requirements. Our decade-long expertise spans customer support, inbound and outbound call center services, sales conversions, and more. By outsourcing to Kroda Infotech, you gain a strategic partner focused on delivering efficient, cost-effective solutions to meet your business goals.
Our experienced and professional team handles inbound customer service processes seamlessly, ensuring superior customer satisfaction.
Maximize sales and conversions with our lead conversion services designed to deliver positive outcomes.
Leverage customized tech support solutions from our cross-industry technical experts tailored to your specific requirements.
Streamline operations with efficient appointment scheduling, consistently ranked among the top consulting services.
We provide missed call management services, ensuring every query is addressed promptly and effectively.
Benefit from our professional order-taking services backed by years of experience and expertise in business operations.
Partner with a trusted provider for your charity fundraising campaigns, designed to maximize contributions.
Enhance customer engagement and drive revenue growth by outsourcing cross-selling and up-selling services to our skilled professionals.
Our trusted debt collection services help businesses recover dues effectively while maintaining customer relationships.
Broadcast your messages efficiently with our outbound call services, ensuring high reach and engagement.
Leverage detailed customer insights with our outbound survey solutions tailored to your business needs.
Generate quality leads with our targeted and strategic approach to lead generation services.
Our robust customer service support ensures enhanced customer satisfaction and retention.
IVR-Enabled Services
Interactive Voice Response (IVR) is an automated platform enabling customers to route themselves to the required information seamlessly. The system ensures minimal manual intervention, offering quick and efficient solutions.
Missed Call Revert Services
Customers’ queries are addressed rapidly through our missed call management system. This ensures no customer query is left unattended.
Outsourcing allows businesses to concentrate on core competencies while leaving customer satisfaction to experts.
By outsourcing, businesses reduce the need for in-house teams, lowering operational costs without compromising on quality.
Our experienced and well-trained team ensures exceptional customer service, fostering long-term customer relationships.
Easily adapt to changing business demands with our scalable solutions and skilled workforce.
Our AI-enabled tools and platforms ensure efficient operations, including real-time reporting and analytics for actionable insights.
6.With ISO/IEC 27001:2013 certification, we prioritize data security and adhere to strict privacy regulations, ensuring complete confidentiality.
1.) E-Commerce
2.) Brokerage
3.) Lending
4.) Health and Wellness
5.) Insurance
6.) Education
Our comprehensive tech stack includes:
1.) Lead management tools
2.) QualityAI for call intelligence
3.) Agent management platforms
4.) Customized dashboards displaying campaign performance metrics
We redefine customer support by combining innovation and expertise to ensure exceptional service delivery. Partner with us to experience streamlined operations, improved customer satisfaction, and a significant boost in your business growth.